E-consults, Video and Telephone Consultations

E-consultations are non-refundable.

We ‘Medical Consultations Online’ will try to contact you ‘the patient’ on two occasions within a 10 minute interval if you have booked a telephone consultation; if you have booked a video consultation, the clinician will wait on the zoom call for 10 mins for you, however in this time frame if you are unable to join or have missed the telephone call then one additional opportunity will be provided to rebook. The responsibility of rebooking the consultation lies with the patient. You can contact us on 0208 156 6750 or email at orders@medicalconsultationsonline.co.uk. The 2nd appointment must be rebooked within a 14 day period from the 1st appointment date. Once your consultation has been rebooked, we would make the same attempts as previously mentioned to contact you. If we are unable to contact you on the second appointment, the appointment fee will be lost, and a new appointment will have to be made and paid for again.

A patient who wishes to change a pre-paid consultation for another day or time can do so, but this has to be 72 hours prior to the appointment booking.

We do not provide refunds once a consultation/service has been booked.

Late or missing refunds if we are not able to provide the service:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at orders@medicalconsultationsonline.co.uk.