E-consults, Video and Telephone Consultations

E-consultations are non-refundable.

We ‘Medical Consultations Online’ will try to contact you ‘the patient’ on two occasions within a 10 minute interval if you have booked a telephone consultation; if you have booked a video consultation, the clinician will wait on the zoom call for 10mins for you, however in this time frame if you are unable to join or have missed the telephone call then one additional opportunity will be provided to rebook. The responsibility of rebooking the consultation lies with the patient. The 2nd appointment must be rebooked within a 14 day period from the 1st appointment date. Once your consultation has been rebooked, we would make the same attempts as previously mentioned to contact you. If we are unable to contact you on the second appointment, the appointment fee will be lost, and a new appointment will have to be made and paid for again.

A patient who wishes to cancel or rebook a pre-paid consultation is eligible for a refund within 30 days from the date of booking, but this has to be 72 hours prior to the appointment booking.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at orders@medicalconsultationsonline.co.uk.